Selling online should be simple
Plenty of small businesses in Essex have products people want and no easy way to sell them online. Some take orders by phone and email and keep track on a spreadsheet. Others have a shop that looks dated on a phone, loses customers at the checkout and needs a phone call to the developer every time a price changes.
The options for fixing it can feel extreme. A do-it-yourself shop builder is cheap to start but eats your evenings, and still ends up looking like a template. A specialist e-commerce agency will build something excellent, but the quotes often start where a small business’s budget ends.
How we do it differently
A published price for a proper shop. Our Gold package is £4,995 and includes a bespoke online shop of up to 100 products with card payments, live in 14 days. That price is on our prices page for anyone to see, and it is fixed in writing before we start. If you need more, such as a large catalogue, trade accounts or a link to your stock or accounting system, Diamond covers advanced e-commerce from £6,500. Our guide to what an e-commerce website costs explains the running costs too, so nothing comes as a surprise.
One person who understands the whole shop. Waltham Websites was founded in 2007 and relaunched in 2026 by Fay O’Leary, who has built shops for Essex businesses alongside 18 years of websites. Fay designs your shop, sets up payments and delivery, and checks every page herself before it goes live.
Fast, because AI does the repetitive work. Loading products, building category pages and writing the code behind them used to take weeks. AI now handles much of it, which is how we can go live in 14 days. A person still makes every design decision and tests the checkout on real phones before the first customer sees it. That approach comes from a year Fay spent leading AI automation for a national company.
Built to be found. A shop nobody finds does not sell. Every product and category page gets proper titles, descriptions and structured data, so Google, and AI assistants such as ChatGPT and Gemini, understand what you sell and who it is for.
There is no single right answer. Some shops are best on a hosted platform with a monthly fee; others suit a site you own outright with lower running costs. We look at how many products you sell, how often they change and how much you want to manage yourself, then recommend one and explain why. If you want to read up first, our comparison of Shopify and WooCommerce sets out the trade-offs for UK small businesses.
Who it is for
- Makers and independent retailers moving from markets, social media or phone orders to a proper online shop.
- Food, drink and hospitality businesses selling gift cards, hampers, coffee or local produce.
- Trade suppliers who want customers to order online instead of ringing the office.
- Existing shops that look dated or lose customers at the checkout. A website redesign carries your products and rankings across.
If you only need a few products alongside your services, a standard website design package may be enough, and we will tell you so. Once your shop is live, SEO and AI search plans help more people find it.
The studio is in Great Waltham, near Chelmsford, and we build shops for businesses across the county, including Chelmsford and Colchester, as well as London.